How to customize email communication?

Customize email templates and add practice test links to make your email communication engaging and intuitive.

In the hiring process, every communication sent on behalf of the company helps make an impression on the candidate. It is one of the effective ways to white label as well. iMocha has designed intuitive email templates for Inviting Candidates. Besides this, you can customize the email templates for Test Reattempts, Test Invitation Cancelation, Test Completion Emails, Invite Reminders, and more.

You can customize the following email templates:

Test Invitation Email
Cancel Test Invitation Email
Test Completion Email to Candidate
Test Completion Email to Stakeholders
Test Reattempt Email to Candidate
Invite Reminder Email to Candidates
Candidate Enrolment Email

How to set up Email templates?

Within the Admin portal, Go to Settings -> Global Settings.
Click on Email Templates in the left navigation pane to begin selecting the email templates you wish to customize.

Select the template.
You have the flexibility to modify both the subject line and the content of the email within the template.

Test Invitation Email:

We have designed five ready to use templates for test invitation emails.

To view the templates, click Choose Template.

mocha tip

You can click on each tab to view the five different templates.

Select the one you want to use and click Use this template.

Invite template

The chosen template will be set as the default template for a test invitation. Currently, we have designed templates only for Invites.

Note:

All the emails have placeholders that can be replaced by real-time values.
Ensure to remove the text mentioning proctoring, if your test is not proctored.
If your test has Negative Marking, mention it in the instructions so that the candidate is aware of it.

Practice Test Link

You can enhance the candidate experience and improve test performance by providing a practice test link in key email communications. This can help in increasing engagement and success rates in the assessment process.

This feature aims to integrate a new placeholder [PRACTICE_TEST_LINK] into the Test Invitation, Reminder, and Reattempt email templates. Incorporating a practice test link allows candidates to become acquainted with the test format and subject matter, ultimately enhancing their readiness and performance.

The placeholder [PRACTICE_TEST_LINK] should be added to the following email templates:

- Test Invitation Email Template
- Reminder Email Template
- Reattempt Email Template

Note: The placeholder will be automatically replaced with the corresponding practice test link at the time the email is sent.

For any queries, mail us at support@imocha.io.