Fixing webcam and microphone issues

Know solutions to the frequent webcam and microphone issues for various browsers

Pre-requisites

Make sure that have the latest versions of Chrome/Firefox/Safari browsers

Make sure that your drivers are updated

I. For Webcam

 1) Browser-based access

 1.1) Chrome - Allowing Chrome to access the webcam

• With Chrome open, click or tap the menu at the top right. Three horizontally stacked dots represent it.
• Click Settings
• Scroll all the way down the page and open the Advanced link
• Scroll to the bottom of the Privacy and Security section and choose Site settings
• Click Camera
• Enable the Ask before accessing the option

• Refresh your browser. It will now give you a prompt to allow access to the webcam. Click Allow

 1.2) You can watch the below video to allow access in Chrome

1.3) Firefox - Allowing Firefox to access Webcam

Firefox will prompt you to grant access to the camera, click allow

1.4) Safari - Allowing Safari to access Webcam

• Click the Safari app menu in the upper left corner of the screen
• Click Preferences
• Select the Websites tab
• Click camera in the sidebar
• Select a website that is currently open
• Select the permission for the website. You can allow, deny, or require the website to ask permission every time

2. System based access to webcam

Even after providing the browser's permissions, you may face issues if your system had disabled camera permissions.

Depending on the system you are using (Windows/Mac), you can enable the camera permissions

Click Settings -> Privacy -> Camera -> Enable the settings

II. For Microphone

1) Browser based 

1.1) For Microphone in Chrome

{% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True, viral_sharing=False, embed_button=False, autoplay=False, hidden_controls=False, loop=False, muted=False, full_width=False, width='688', height='365', player_id='18138178421', style='' %}

1.2) For Microphone in Firefox

• Click on the padlock in the URL bar at the top of the browser and click Permissions
• Next to Use the Microphone, choose Allow
  
  

2) Mic-Testing on the Test Platform 

•  The test window shows Microphone icon in Disabled yellow color for as long as it is not enabled in your browser settings

• Once you have enabled the Microphone, Click on System Recheck, if Microphone not already automatically enabled on the Test Platform

• The screen will appear as below:

Under Microphone, go ahead and try your voice on the Mic to test if it is recording your voice properly. Click on Start Recording to do so

• In case your voice was not audible or was unclear, the system would not have been able to capture it properly. You will consequently see the a message in red notifying the same

Give a quick check on your headsets, etc. and go ahead with another voice testing

After webcam and voice checks, you are good to go!

In case this does not solve your issue, please contact support@imocha.io